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Zero Trust Access › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activating Zero Trust Access

Activate the Zero Trust - Policy Based Session Access com.snc.zero_trust_session_access plugin to enable security admins to reduce or limit user access in a session based on IP address, location, Identity Provider attributes, and user attributes using adaptive authentication policies.

Before you begin

Role required: admin

Plugin type: Paid and requires license.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the Zero Trust - Policy Based Session Access (com.snc.zero_trust_session_access) plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.