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Configuring Column Level Encryption › Column Level Encryption › Encryption
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Column Level Encryption Enterprise

With subscription to Column Level Encryption Enterprise, an admin can activate the com.glide.now.platform.encryption plugin.

Before you begin

Role required: admin

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and non-production instances, generally within a few days.

About this task

Activating the Column Level Encryption Enterprise plugin (com.glide.now.platform.encryption) makes the following changes to your instance:

  • The Encryption Support (com.glide.encryption) plugin is also activated.

    Note: The Key Management Framework (com.glide.kmf.global) plugin is already active by default.

  • The glide_encryption.set_value_support_cle.disabled property is set to false, which turns on the SetValue feature. The SetValue support enables both setDisplayValue() and setValue() APIs to support encrypted data. It also enables both getDisplayValue() and getValue() to return clear text values.

  • Two scheduled jobs are enabled:

    • autoKeyMigration: Migrates encryption context keys to Key Management Framework (KMF) cryptographic module keys.
    • autoDataMigration: Migrates data that you already encrypted to use the KMF cryptographic module key. Administrators can modify when these scheduled jobs run, and can pause or restart them at any time.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin, Platform Encryption - com.glide.now.platform.encryption using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install, and then in the Activate Plugin dialog box, select Activate.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

Parent Topic:Configuring Column Level Encryption