Release: Australia · Updated: 2026-03-12 · Official documentation · View source
Access Management
Access Management enables you to have access to ServiceNow® instance securely.
Zero Trust AccessTrust Access](session-access.md) [Zero Trust Access ensures that all access to applications and data is granted on a least privilege basis, only after the user's identity verification and risk assessment.Access AnalyzerAccess Analyzer is a[ServiceNow® Store App which is an access diagnostic tool. It helps to determine who has access to a resource.AuthenticationAuthentication\`](authentication/c_Authentication.md) [ServiceNow's authentication validates the identity of a user who accesses an instance, and then authorizes the user to features that match the user's role or job function.ACLRules for access control lists \(ACLs\) restrict access to data by requiring users to pass a set of requirements before they can interact with it.Security Data FiltersFilter](security-data-filters.md) [Use security data filters to restrict user access to records based on a user's role or other security attribute-related assertions.Security RolesSecurity Roles provide added security, every user must have at least one role so that the instance can distinguish between internal and external users.Connections and CredentialsCredentials](connections-and-credentials/r-credentials.md) [Credentials and connection information are required to gain access to a computer or network device for Discovery, Service Mapping, and Cloud Management or to perform work using Orchestration.ServiceNow Access ControlAccess Control](c_SNCAccessControl.md) [The SNC Access Control plugin enables you to control which Customer Service and Support employees can access your instance, and when.