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Using Access Analyzer › Access Analyzer › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Comparing user records

Compare user records to understand the access between two users.

Before you begin

Role required: access_analyzer_admin

The following procedure describes the steps for comparing user records using the Access Analyzer.

Note: Access Analyzer is a ServiceNow® Store product.

Procedure

  1. Navigate to All > Access Analyzer > Analyze Permissions.

  2. On the Analyze access and permissions homepage, select the Compare user records tab.

  3. Select user 1 and user 2 for comparison.

    For example, ITIL User as user 1 and Abel Tuter as user 2.

Image omitted: comparing-user-records.png
Compare user records

  1. Click Compare user records.

    The results show in the Details, Roles, and Groups tabs:

    • Details: Displays the user's metadata.
Image omitted: comparing-page.png
Details page
-   **Roles**: Displays the roles that are assigned to the user. You can select the role to know more about the role and its entitlements.
Image omitted: role-compare-user-records.png
Roles
-   **Groups**: Displays the groups that are assigned to the user. You can select the group to know more about the group and its entitlements.
Image omitted: group-compare-user-records.png
Group
Similarly, you can compare different users in the ServiceNow instance to understand the access that's assigned to them.