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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a new company

You can add companies that represent vendors, manufacturers, or customers with whom you do business. These companies provide a way to categorize users, groups, and assets.

Before you begin

Role required: user_admin or admin

Procedure

  1. Navigate to All > User Administration > Companies.

  2. Click New.

  3. Complete the form with the company details.

FieldDescription
NameName of the company.
PhoneCompany phone number.
Fax phoneCompany fax number.
ManufacturerWhether the company is a manufacturer.
VendorWhether the company is a vendor.
Stock symbolThree or four letter stock symbol for the company.
Stock priceCurrent price at which company stock is sold.
StreetMailing street address of the company.
CityCity in which the company is located.
StateState or province in which the company is located.
Zip/Postal codeZip or postal code for the company.
NotesAny information about the company that would be helpful for others to know.
Fields that can be added by Personalize a form:
LatitudeThe latitude of the company, if applicable. This field is populated by a business rule called get_lat_long. Deactivate this business rule to prevent the system from overwriting any values populated in the field manually. Latitude is expressed as a floating point data type. Latitude from upgraded versions of ServiceNow expressed in any format other than floating point appears in a column called Old Latitude. The system attempts to convert all latitude values from previous versions to the floating point notation, where possible.Note: This field doesn't display by default. You can add it by personalizing the form.
LongitudeThe longitude of the company, if applicable. This field is populated by a business rule called get_lat_long. Deactivate this business rule to prevent the system from overwriting any values populated in the field manually. Longitude is expressed as a floating point data type. Longitude from upgraded versions of ServiceNow expressed in any format other than floating point appears in a column called Old Longitude. The system attempts to convert all longitude values from previous versions to the floating point notation, where possible.Note: This field doesn't display by default. You can add it by personalizing the form.
**Note:** The IT Finance application adds a Finance view to the Company form. The Finance view adds a chart that shows expenses that were allocated to the company.

What to do next

Normalize company data to create consistency when referring to a company name, such as a vendor or manufacturer. For more information see, Normalization data services.

Parent Topic:Creating users, companies, and departments