Review skipped records using related lists
Use different related lists to resolve, track and review the skipped records in an upgrade.
Before you begin
Role required: admin
Procedure
Navigate to Upgrade History using one of the following ways.
Option Navigation Using left navigation Navigate to All > Admin Center > Upgrade Management > Upgrade History. Using Admin tab option Navigate to Admin > Upgrade Management > Upgrade History. A list of upgrades is displayed.
Select an upgrade from the list.
System Upgrades form is displayed.
Select any of the following related lists to review the skipped records.
Skipped Changes to Review related list
Resolve the skipped update records by tracking and reviewing them in the Skipped Changes to Review related list. To prevent your customizations from being overwritten during system upgrades, the upgrade process skips (does not apply the update to) objects that have been customized. See Resolve a skipped update and set a resolution status for more information.
Skipped Changes Reviewed related list
View the list of the reviewed skipped records in the Skipped Changes Reviewed related list. When you select a skipped record to review and set a Resolution Status to a value other than Not Reviewed, the update record moves from Skipped Changes to Review related list to the Skipped Changes Reviewed related list.
Copies to Review related list
Copies to Review lists all the records that need to be reviewed.
Copies Reviewed related list
Copies Reviewed lists all the records that have been reviewed.
Customization Unchanged related list
Customizations Unchanged lists all records that were skipped (due to a customization), but there have been no changes from the last upgrade. See Revert a customization for more information.
Changes Applied related list
Changes Applied lists all changes that were applied in this upgrade.
Claim Outcomes to Review related list
During system upgrades, the Claim Status tab displays outcomes to review and resolve.
Upgrade Details related list
Upgrade Details lists all Upgrade Details records for this upgrade.
Note: The Copies to Review and Copies Reviewed related lists are Platform specific related lists.
Parent Topic:Reviewing upgrade history
Upgrade history related lists details
The following table gives the description of each field in all the related lists within the upgrade history module.
| Field | Input Value |
|---|---|
| File name | File name has different description for different related lists- Skipped Changes to Review related list: Name of skipped Upgrade Detail record - Skipped Changes Reviewed related list: Name of the reviewed Upgrade Detail record - Copies to Review related list: Name of the record that needs to be reviewed - Copies Reviewed related list: Name of the record that has been reviewed - Customization Unchanged related list: Name of unchanged sys\_upgrade\_history\_log record. Select it if you want to access Upgrade Details and add comment text, or set a resolution status for it - Changes Applied related list: Current upgrade file name - Claim Outcomes to Review related list: Name of skipped Upgrade Detail record - Upgrade Details related list: Current upgrade file name |
| Disposition | Action performed on this file during the selected upgrade:- Inserted: The system inserted a new record. - Updated: The system updated this record. - Deleted: The system deleted this record. - Skipped: The system did not change this record in order to preserve customizations. - Skipped Error: The system didn't have the upgrade on this file but skipped due to reasons like the record already exist in the system in a different scope or a system property exists. Note: This is editable only by a maint.
|
| Priority | Relative importance of the conflict that caused the skip.Note: ServiceNow prioritizes the skipped records based on the importance of the file types. The prioritization is done as follows:
|
| Reason | States the reason why a particular record has been moved to the Skipped Error disposition. |
| Resolution | - Reviewed - Retained - Reverted |
| Comment | During the process of resolving a skipped update, you have the option to add a Comment to any record. For example, the comment might explain the action that you took to future reviewers. |
| Target name | Name of the record corresponding to the current file. |
| Plugin | Plugin that contains the record. |
| Type | Current file type \(such as Business Rule or UI Policy\). |
| Table | Table that contains the record. |