Display resolve time as a duration
You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.
Procedure
From the Incident or Request form, right-click the form header and click Configure > Table.
From the Columns embedded list, click Resolve time.
From the Attributes related list, click New.
Enter these values.
Field Value Attribute Format Dictionary entry Resolve time Value glide_duration Click Submit.
The resolve time appears in forms and lists as a duration, expressed in days, hours, and minutes.
Note: This attribute does not change the field data format, which remains an integer representing a duration in seconds. In reports and data exports, it still appears as the actual number of seconds, rather than as a duration.
Parent Topic:Resolve time