Prepare to left-pad number fields in custom tables

Before you configure left padding of number fields on a custom table or a table that does not extend the task table, you must prepare business rules and script includes.

Before you begin

Role required: admin

Procedure

1. Duplicate the base system business rule named Pad Numbers: Click Insert and Stay.

   If Insert and Stay is not available on your instance, create a new business rule and manually copy all field values from Pad Numbers.

2. Give the business rule a new name and change the script field to read as follows:

   padCurrentCategory();
   function padCurrentCategory() {
   var target = new GlideRecord(current.category+"");
   if (!target.isValidField("u_number") || target.isValidField("number")) return;
   var nm = new UNumberManager();
   nm.padTableNumbers(current.category, current.maximum_digits);
   }; 
   

3. Save the changes.

4. Duplicate the base system script include named NumberManager.

5. Change the following two lines as indicated:

   105: currentNumber = records.u_number.toString();
   117: records.u_number = prefix + currentNumber;
   

6. Name the new script include UNumberManager and save your changes.

   You can now continue with the process of configuring left-padding and renumbering records.

7. Configure left padding of a system number in a table
   You can configure the left padding of the system numbers on a table. For example, pad the Number field on an Incident, Problem, or Change Request.

Parent Topic:Record numbering