Constrain the assigned to field by role

This example shows how to use JavaScript and a business rule to restrict the incident Assigned to field choices to only the users with the itil_admin role.

Before you begin

Role required: personalize_dictionary or admin

About this task

You can also change itil_admin to any other role on a reference field that refers to the User [sys_user] table.

Procedure

1. Open an incident.

2. In the upper-left corner of the screen, click the form context menu, and then select Configure > Dictionary.

3. In the Reference qual field, enter javascript:"sys_idIN"+getRoledUsers("itil_admin").join(",").

4. Save the record.

5. To see the base system business rule that this JavaScript code calls, navigate to System Definition > Business Rules.

6. Open getRoledUsers.

   The business rule uses the following JavaScript code.

   // Return an array of sys_ids of the users that have at least one role
   // optional parameters allow the exclusion (NOT IN) of some roles or
   // look for specific roles (IN)
   //
   // optional: queryCondition - 'IN' or 'NOT IN'
   // optional: roleList - a comma separated list of role names
   //
   function getRoledUsers(queryCondition, roleList) {
      var roleListIds;
      if (queryCondition && roleList) {
         roleListIds = getRoleListIds(roleList);
      }
   
      var users = {};
      var now_GR = new GlideRecord('sys_user_has_role');
      if (roleListIds) {
         now_GR.addQuery('role', queryCondition, roleListIds);
      }
      now_GR.query();
      while (now_GR.next()) {
         users[now_GR.user.toString()] = true;
      }
   
      var ids = [];
      for (var id in users)
         ids.push(id);
   
      return ids;
   }
   
   // get sys_id's for the named roles
   function getRoleListIds(roleList) {
      var ids = [];
      var now_GR = new GlideRecord('sys_user_role');
      now_GR.addQuery('name','IN',roleList);
      now_GR.query();
      while (now_GR.next()) {
         ids.push(now_GR.sys_id.toString());
      }
      return ids;
   }