Create a push message
Before you create a push notification, create the push message with the actual message content for the notification.
Before you begin
The Push notification plugin must be active. The plugin is active by default.
Role required: admin
About this task
The push message and notification must be for the same table.
Procedure
Navigate to All > System Notification > Push > Push Messages and select New.
Fill out the fields on the form (see table).
Select Submit.
| Field | Description |
|---|---|
| Name | Enter a descriptive name for the message. |
| Push App | Select the ServiceNow mobile application. |
| Push Message Content | Select the JSON content to be included in the push notification payload.For example, you can specify predefined button pairs \(Yes/No, Approve/Reject, Accept/Decline\) as part of the push message content. |
| Message | Enter the message. You can add variables just as you would for other notifications. Any message you enter here overrides the message in the notification. |
| Related list | |
| Push Message Attribute Values | Optional. Select the attributes that apply to this notification. For details, see Create an attribute value or action for a push message. |
What to do next
Set up the push notification that contains the message created or update an existing push notification to use the push message.