Enable basic email

Enable basic email to use ServiceNow - provided email servers and accounts.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Properties > Email Properties.

2. Configure these email properties and select Save.

|Property section|Label|System property|Setting required|
|----------------|-----|---------------|----------------|
|Outbound Email Configuration|Email sending enabled|glide.email.smtp.active|Yes|
|Inbound Email Configuration|Email receiving enabled|glide.email.read.active|Yes|

Parent Topic:Basic email setup