Review user permissions for an external content connector

View user and group access permissions retrieved by an external content connector, and see how the connector maps those permissions to your ServiceNow AI Platform® instance's users.

Before you begin

Role required: ais_admin, plus ais_high_security_admin to view full user permission details

About this task

The User permissions list for an external content connector shows user and group access permissions retrieved from the connector's source system, along with details of how those permissions are mapped to your ServiceNow AI Platform instance's users. Review this information when you want to verify user and group permission mappings for your external content connector.

To view the user permissions list, you must elevate to the ais_high_security_admin role. If you don't elevate or don't have this role, you can see the number of user permissions created for the external content connector, but can't see details of those user permissions.

Note: The following external content connectors don't retrieve user or group access permissions. You can't run user permission crawls for these connectors.

• Adobe Experience Manager as a Cloud Service external content connector
• Amazon S3 external content connector
• Cornerstone external content connector
• ServiceNow® product documentation external content connector
• Slack external content connector
• Trello external content connector
• Webcrawler external content connector

The Atlassian Confluence Cloud external content connector only retrieves permissions for Confluence Cloud users who have made their email addresses visible to all users. To allow user permission, each Confluence Cloud user must set their own email visibility to Anyone as explained in the https://support.atlassian.com/confluence-cloud/docs/configure-user-email-visibility/ Atlassian support resource.

Procedure

1. Navigate to All > External Content Connectors > External Content Admin Home.

2. In the Connectors pane, select the record for the external content connector whose user permissions you want to review.

3. In the connector editor, select the User permissions tab.

   The User permissions page shows the total count of user permissions created by the external content connector.

4. Elevate to the ais_high_security_admin role:

   1. Perform the appropriate action for your version of the UI:

    A dialog box appears, displaying a checklist of your available privileged roles.

2.  In the dialog box, select the **ais\_high\_security\_admin** option, then select **Update** \(in Next Experience UI\) or **OK**.

    The page reloads and an elevated role indicator appears next to your user name in the user menu. In Next Experience UI, this indicator displays the names of the active privileged roles. In Core UI, the indicator displays the elevated role icon

    **Note:** When the page reloads, any unsaved edits are lost.