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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Statistics for external content connector user permission crawls

Each crawl history entry for an external content connector's user permission crawl crawl includes statistics about the permissions (user and group-membership security principals) retrieved by the crawl.

Permission statistics entryDescription
Mapped usersScore shows the number of users from the source system that were successfully mapped to users on your ServiceNow AI Platform® instance by the user permission crawl.
Unmapped usersScore shows the number of users from the source system that weren't mapped to users on your ServiceNow AI Platform instance by the user permission crawl.
ErrorScore shows the number of Error-level alerts recorded for the user permission crawl. Select Details to view the Alerts tab for the crawl history entry.
WarningScore shows the number of Warning-level alerts recorded for the user permission crawl. Select Details to view the Alerts tab for the crawl history entry.
Users
UsersScore shows the total number of users that were added to the AI Search index by the user permission crawl.
DiscoveredScore shows the number of users that were processed by the user permission crawl.
DeletedScore shows the number of users that were deleted from the AI Search index by the user permission crawl.
Groups
DiscoveredScore shows the number of group-membership permissions that were processed by the user permission crawl.
DeletedScore shows the number of group-membership permissions that were deleted from the AI Search index by the user permission crawl.
Performance statistics entryDescription
Average crawl speedScore shows the average speed of the user permission crawl, expressed in users processed per second of crawl time.

Parent Topic:External Content Connectors reference