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Troubleshooting for registering target instance › Reference › Instance Clone › Configure core features › Administer the ServiceNow AI Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

System property error

Troubleshoot a system property error that occurs while registering a target instance.

Condition

By default, glide.db.clone.allow_clone_target is enabled on instances whose name ends in Dev, Test, Stage, UAT, or QA. An error occurs if the property isn't set to True.

Note: If it's a production instance, set this property back to False to avoid accidental clones over production in future.

Cause

The glide.db.clone.allow_clone_target system property is set to False.

Remedy

Procedure

  1. Navigate to All > System properties > All properties.

  2. Search for glide.db.clone.allow_clone_target in the system properties list.

  3. Select the property.

  4. If the value is set to False, set the value to True.

  5. Select Update.

Parent Topic:Troubleshooting for registering target instance