Email user matching
When the instance receives an email message, the system searches for an existing user record with the same email address as the sender.
| Value of email.from Variable | Matching User ID | Email Address | Name |
|---|---|---|---|
| michael.tossi@company.com | michael.tossi@company.com | michael.tossi@company.com | Michael Tossi |
| "Michael Tossi" <michael.tossi@company.com> | michael.tossi@company.com | michael.tossi@company.com | Michael Tossi |
| "Tossi, Michael" <michael.tossi@company.com> | michael.tossi@company.com | michael.tossi@company.com | Michael Tossi |
| "Tossi" <mtossi@company.com> | mtossi@company.com | mtossi@company.com | Tossi |
Note: This functionality requires that you activate the Email Automatic User Creation plugin.
Inbound Email Action scripts no longer support the gs.createUser() method. Use either the automatically-generated email variables or the gs.GetUserID() method instead.
Parent Topic:References for Inbound email