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Transaction call chains › Monitor › Platform performance › Maintain and monitor › Administer the ServiceNow AI Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a transaction call chain register

Create a call chain register to record call chain information for a problematic (or slow) transaction during the next occurrence of that URL. You specify that the next occurrence of the transaction URL should be persisted with all of its call chain information.

Before you begin

Role required: admin

Procedure

  1. Navigate to the Transaction Log or Slow Transactions list, select the problematic transaction, and enable recording of the call chain.
Type of LogSteps
Transaction Log
  1. Navigate to System Logs > Transactions
  2. To aid in debugging, filter and group the Transaction Log by application scope, limiting transactions that appear to only those transactions originating in specific scopes.
  3. Select the problematic transaction.
  4. In the Transaction Log Entry form, select Open Record, then select Record call chain of next occurrence.
Slow Transactions
  1. Navigate to System Diagnostics > Stats > Slow Transactions
  2. To aid in debugging, filter and group the Slow Transactions list by application scope, limiting transactions that appear to only those transactions originating in specific scopes.
  3. Select the problematic transaction.
  4. In the Slow Transactions form, click Open Record, then select Record call chain of next occurrence.

  1. On the Transaction Call Chain Register form, fill in the fields.

    For a description of the field values, see Transaction call chain register form.

  2. Select Submit.

Result

A call chain register is created to designate that the next occurrence of the transaction URL should be persisted with all of its call chain information.

Note: Once the call chain is recorded (true appears in the Recorded field), you can view it in the Transaction Call Chain Register form itself.

What to do next

Review a transaction call chain

Parent Topic:Transaction call chains