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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Basic system configuration

Basic system configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.

Learn about these ServiceNow AI Platform basic system components and settings:

  • ServiceNow plugins
  • Find components installed with an application
  • Available system properties
  • Query join and complexity size limits

  • Web proxy

  • Experimentation framework
    The experimentation framework enables ServiceNow to test and release new features using A/B testing in order to collect feedback to improve product experiences.

  • Feature Preview Program
    The Feature Preview Program provides access to pre-release capabilities on your instance. You can activate, test, and provide feedback on individual features before they are generally available.
  • ServiceNow plugins
    Plugins are software components that provide features and functionalities within a ServiceNow instance.
  • Find components installed with an application
    Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table.
  • Available system properties
    Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Sometimes, the property does not exist in a base instance, but can be added if you change the value.
  • Add a system property
    Add or create a property to control system behavior.
  • Create a system properties module
    You can add a module in the application navigator to access the list of system properties. This module makes it easy to add properties to the System Properties table.
  • Query join and complexity size limits
    The platform uses a relational database to store data. Retrieving data can involve multiple joins to create a single result set. While these joins are usually simple, in certain cases the system may issue very large joins to bring together large numbers (>20) of tables.
  • Web proxy
    Several properties support Web proxy configuration.

Parent Topic:Getting started on the ServiceNow AI Platform