Localization Insights dashboard
The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.
Localization Insights dashboard with the General tab selected.
Access the dashboard by navigating to All > Localization Framework > Insights Dashboard.
Note: In the Xanadu release, the Localization Insights dashboard is migrated to the Next Experience UI. Customers with existing dashboards who want to access the Core UI version can use this URL:
https://<instance name>.service-now.com/$pa_dashboard.do?sysparm_dashboard=6c7634c273231010395108b24ff6a7f6.A banner on the Localization Insights dashboard shows the most recent update time of the reports.
- In Scheduled Jobs, you can configure the report update schedule (sn_lf_GenerateLocalizationInsightsRecords) by selecting Configure Job Definition under Related Links.
- The dashboard organizes artifact types into the following tabs:
- General: Displays general translation information.
- Catalog Items: Displays translation information related to Service Catalog items.
- VA Topics: Displays translation information related to Virtual Agent (VA) topics.
- Surveys: Displays translation information related to Surveys.
Localization Insights dashboard with the VA Topics tab selected.
Required ServiceNow AI Platform role
You need the localization_admin or localization_requestor role to access the Localization Insights (sn_lf_insight) records for executing the scheduled jobs to generate the Localization Insights dashboard.
Use case
| User | Dashboard use |
|---|---|
| Users with the localization\_requester or localization\_admin roles | View the status of localization requests.Make translation requests for your artifacts from the Localization Insights dashboard. For more information see Request translations from Insights Dashboard. |
Data visualizations
| Title | Type | Source table | Description |
|---|---|---|---|
| Languages Supported | Single Score | sys\_language | The total number of activated languages in the instance. |
| Translations In Progress | Single Score | sn\_lf\_insight | The total number of translations in progress in the instance. |
| Language Preferences | Horizontal Bar | localization\_insights\_view | Provides information about the preferred languages of logged-in users. |
| Catalog Items | Single Score | sn\_lf\_insight | The total number of Service Catalog items in the instance. |
| Catalog Items Translation In Progress | Single Score | sn\_lf\_insight | The total number of Service Catalog items translations in progress in the instance. |
| Catalog Item Translations | Vertical Bar | sn\_lf\_insight | The total number of Service Catalog items requested for translations per language. It also indicates the following translation statuses with defined color legends:
|
| Virtual Agent Topics | Single Score | sn\_lf\_insight | The total number of published Virtual Agent topics in the instance. |
| Virtual Agent Topic Translation In Progress | Single Score | sn\_lf\_insight | The total number of Virtual Agent topic translations in progress in the instance. |
| Virtual Agent Topic Translations | Vertical Bar | sn\_lf\_insight | The total number of published Virtual Agent topics requested for translations per language.It also indicates the following translation statuses with defined color legends:
|
| Surveys | Single Score | The total number of surveys in the instance. | |
| Surveys Translation In Progress | Single Score | The total number of survey translations in progress in the instance. | |
| Survey Translations | Vertical Bar | The total number of surveys requested for translations per language.It also indicates the following translation statuses with defined color legends:
|
Parent Topic:Monitor the Localization Framework