Localization Framework reference › Localization Framework › Translation and localization › Configure core features › Administer the ServiceNow AI Platform

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Error messages in the Localization Framework

Error messages are displayed when the appropriate settings are not configured for the translation and workflow preferences.

Error message	Scenario
Internal name cannot be modified for the existing record.	When someone tries to modify the internal name of the existing artifact record.
Either a Processor script or a Read script is required for an active artifact configuration	When there is no processor script or read script available for the artifact configuration record.
A configuration record exists for the table: {table_name}	When you provide a table name for an artifact configuration record that exists for another artifact.
A configuration record exists with internal name: {internal_name}	When you provide an internal name for an artifact configuration record that exists for another artifact.

Error message	Scenario
Contains invalid Email Address(es): {comma-separated email addresses}.	When some of the email addresses fail the validation.
Selected Localization Fulfiller group does not have localization_fulfiller role.	When the selected user group does not have the localization_fulfiller role.
Selected Business Approver group does not have localization_fulfiller role.	When the selected user group doesn’t have the localization_fulfiller role.
Selected Translation Approver group does not have localization_fulfiller role.	When the selected user group does not have the localization_fulfiller role.
Ensure that the corresponding translation preference for your auto translation option is enabled.	When auto translate is selected in the workflow preference.
{Translator_name} translator is not of version v3.	When the corresponding translator version is not v3.
{Translator_name} translator has no translate subflow configured.	When the corresponding translator's translate subflow is empty.
Selected translator is not active.	When the corresponding translator configuration is inactive.
There are no languages available for the selected artifact. All the possible languages were configured in other localization setting records.	A warning message when there are no languages available for the selected artifact.
A setting record exists for the artifact - language pair(s): {pair of artifact and language}. Resolve the conflict(s) to proceed.	When a user tries to add a language or artifact in settings and that record exists in another record.
The Default recipient(s) list contains invalid email address(es): {comma_separated_email_adddresses}.	When the provided email addresses of the recipients are invalid.
{0} translator is not active.	When the translator is not active.

Error message	Scenario
Your request for translations failed. Please reinitiate the request.	When there is an error in submitting the translation request.
Error in requesting translations for the following artifact item and language pair(s): {pair of artifact and language}. Reinitiate the request for the listed pairs.	Error is seen only on the list view when there is an error requesting translations for certain language pair(s): {pair of artifact and language}.

Error message	Scenario
Machine Translate
Failed to machine translate using {translator name}. {Reason for failure}.Note: The reason is fetched from Dynamic Translation.	This message appears in two scenarios:- Error message shown in the comparison UI for machine translation. - Message logged in the activity stream when failed to machine translate the content.
Failed to machine translate using \{translator name\}. Translations for one or more fields have failed.	This message appears in two scenarios: - Error message shown in the comparison UI when translations for one or more fields fail. - Message logged in the activity stream when translations for one or more fields fail.
Failed to machine translate.	Error message shown in the comparison UI in case the call for machine translate fails.
Error while saving the draft. Contact your system administrator.	Error message shown in the comparison UI when content that is requested for translation, is not saved as a draft message successfully. For any translation mode selected to translate the content, the content is saved as a draft to retain changes done by user and then the translation process is initiated.
Send via Email
Failed to send source file via email to: \{email addresses\}.	Message logged in the activity stream when sending source file via email fails.
Failed to send email.	This error message appears in two scenarios:- Error message persisted and shown in the comparison UI when sending the source file via email fails. - Error message shown in the comparison UI in case the call for sending email fails.
Following are the invalid email addresses: \{comma separated invalid email addresses\}, please try again.	When one of the email addresses provided are incorrect while sending via email.
Send to TMS
Error while sending the task to \{tms name\} TMS for translation. \{Reason for failure\}.	This error message appears in two scenarios: - Message logged in the activity stream when sending translatable content to TMS fails. - Error message persisted and shown in the comparison UI when sending translatable content to TMS fails.
Failed to send to TMS.	Error message shown in the comparison UI in case the call for sending translatable content to TMS fails.
A record related to \{0\} exists.	when you try to create another TMS with the same name.
Retrieval from TMS
Failed to retrieve translations from \{tms name\} TMS. \{Reason for failure\}.	This error appears in two scenarios:- Message logged in the activity stream when retrieving translations from XTM TMS fails. - Error message persisted and shown in the comparison UI when retrieving translations from XTM TMS fails.
Failed to retrieve translations from \{tms name\} TMS.	Error message shown in the comparison UI in case the call for retrieving translations from XTM TMS fails.
Export Source File
Failed to export the \{CSV/XLIFF\} file. \{Reason for failure\}.	This error message appears in two scenarios:- Error message persisted and shown in the comparison UI when exporting the source file for translations fails. - Message logged in the activity stream when exporting the source file for translations fails.
Failed to export file.	Error message shown in the comparison UI in case the call for exporting the source file for translation fails.
Import Translated File
Failed to import translations from \{CSV/XLIFF\} file. \{Reason for failure\}.	This message appears in two scenarios:- Message logged in the activity stream when importing the translated file fails. - Error message persisted and shown in the comparison UI when importing the translated file fails.
Import failed.	Error message shown in the comparison UI in case the call for importing the translated file fails.
Failed to publish translations.	When failed to publish the translations.
Save as Draft
Error while creating the draft.	When there is an error after clicking Save as draft.
Approve Translations
Error while requesting for changes.	When an error occurs while an approver requests changes for the translations.
Publish Translations
Error in publishing the translations.	When attempting to translate content that has already been translated.
Error while submitting the translations.	When publishing translations or when sending translations for approval.

Error message	Scenario
Insights generation job is already running, please try again later	When you try to generate the insights record multiple times.
Your request for translations failed for the selected insights. Click here to see the list of insights for failed requests and reinitiate the request.	Lists the insights records for which it failed to request translations.
Localization setting does not exist for the following table and language pair(s): {pair of table name and language}. Uncheck the record(s) of the mentioned pair(s) and resubmit.	Lists the language pair(s): {pair of table name and language} for which a settings record does not exist.

Parent Topic:Localization Framework reference