Context ranking

Context ranking allows a user to sort a collection of records preferentially; that is, independently of the attributes of those records.

For example, a Customer Support manager can organize a list of incidents in the order in which a technician should work on the tasks. Creating such an arbitrary list with a list filter is not possible.

• Activate context ranking
  If you have the admin role, you can activate the Context Ranking plugin (com.glide.sorting). This plugin activates related plugins if they are not already active.
• Create a ranking definition
  Enable context ranking for a related list by creating a ranking definition.
• Rank a list
  After you create a ranking definition for a table, related lists based on that table and context include options for ranking the list and displaying the list by rank.
• Scrum ranking definitions
  Ranking definitions for user stories are part of the SDLC (scrum process) application.

Parent Topic:ServiceNow AI Platform forms, fields, and lists