Outbound email
Use outbound email accounts to send emails.
Accounts
Use Accounts to process the outbound emails. On selecting Accounts under Outbound email, a list of existing accounts shows up. Select Add an account to create a new account.
Image showing outbound accounts
| Field | Description |
|---|---|
| Name | Name of the account |
| Type | States the type of account. It can either be POP3 or IMAP. |
| Authentication | States the authentication method of the accountNote: Authentication is a mandatory field |
| Server | Remote server to which this account connects. To activate a server for an on-premises installation, enter the full address (FQDN) of the node (for example, node.customerdomain).Note: Server is a mandatory field |
| Username | Username used to create the accountNote: Username is a mandatory field |
| Password | Password used to set up the accountNote: Password is a mandatory field |
| Connection Security | Type of secure connection. Choose a setting:- None: No secure protocol is used. - STARTTLS: Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. - SSL/TLS: Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Warning: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS. |
| Port | Connection TCP port. |
| Active | Optional checkbox to create an active account |
| Enable Debug Logging | Option to create node logs for the raw data that is exchanged with the email server. You can review the node logs by navigating to System Logs > Utilities > Node Log File Browser. |
Select Export to export the accounts on to an Excel, CSV, JSON or PDF. You can then select the delivery type either through download or email.
Properties
Manage the behavior of outgoing emails with Properties.
Image showing outbound properties
- Outbound sending and delivery options: You can either enable or disable the following options:
- Enable sending emails
- Include timezone in the email
- Include visible watermark in the outbound emails
- Retry sending email on unknown SMTP error codes
- Enable internationalization of email address
- Outbound debugging and access: You can configure the following:
- Email address to be used to send all test emails
- Number of journal entries to be included in email notifications
- Roles that can view email in the Activity formatter
Note: Select Save to save the recent property settings. You can also undo the most recent change by selecting Undo. By selecting Undo, the values are reverted back to the most recent saved values.
See Outbound email configuration for more information.
Parent Topic:Platform module configuration in Setup Hub