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Release: Australia · Updated: 2026-03-17 · Official documentation · View source

Platform module configuration in Setup Hub

Follow through all the console items configuration to configure the Platform module.

Note: The Platform module is visible only if the selected product module configures the Platform changes for a particular install.

Note: You must be in Global scope to perform steps marked with the Global scope label.

  • Branding
    Build the theme and experiences to reflect your brand's values.
  • Localization
    Enable users worldwide to interact in their preferred language and currency through one integrated system
  • Identity management integrations
    Manage access and user profile by integrating with Identity providers and LDAP directories.
  • Inbound email
    Use the inbound email to receive and process incoming emails from external systems or users.
  • Outbound email
    Use outbound email accounts to send emails.
  • Operational data
    Configure departments, locations, users, groups, and roles to establish the foundation for your ServiceNow implementation.
  • Groups assignment
    Organize users and assign roles using groups.
  • Roles assignment
    Specify roles for individuals or groups to provide the access needed.
  • Assets
    Configure the hardware and consumables to setup the assets for your ServiceNow implementation.
  • Knowledge management
    Configure a self-service platform for users to store, share and manage content.
  • AI Search
    Configure and maintain the AI-Search engine to experience a modern search experience.
  • Security Settings
    Configure the security settings to maintain the security of your ServiceNow deployments.

Parent Topic:Configure in Setup Hub