Grant access to the Email API

To grant non-admin users access to the Email API, administrators must create an access control and assign a special role.

Before you begin

Role required: admin

About this task

For additional details, see Email API .

Procedure

1. Elevate privileges to security_admin.

2. Navigate to System Security > Access Control (ACL).

3. Click New.

4. Create an access control for the Email [sys_email] table.

   Field	Value
   Type	record
   Operation	create
   Admin overrides	Selected
   Name	sys_email
   Requires role	email_api_send

5. Assign the email_api_send role to the non-admin user.

6. Verify the non-admin user either has read access to all records in the notification target table or has read access to a specific record in the table.

   For example, to work with incident notifications the non-admin user needs access to the Incident table. You can provide record access by:

   • Granting the user an appropriate role, such as the itil role.
   • Selecting a specific incident that was opened on behalf of the user.