Create an email account for Microsoft Graph (receive)
Create an email account for reading emails from Microsoft Exchange Online using Microsoft Graph Endpoints.
Before you begin
Role required: email_account_admin
About this task
Antispam and malware scanning are managed by Microsoft Graph account and not ServiceNow
Procedure
Navigate to All > System Mailboxes > Administration > Email Accounts.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name of the email account. |
| Type | Microsoft Graph \(Receive\) |
| Authentication | OAUTH 2.0 - Type of authentication used for the email account to connect to the email server. |
| Inbox email address | Address of the inbox for reading emails. |
| OAuth Profile | OAuth profile configured during application registry. |
| Active | Option to activate the email account. |
| Enable debug output | Option to create node logs for the raw data that is exchanged with the email server. You can enable this field temporarily to diagnose issues related to receiving or sending email. |
Select Submit.
Select the test connection link at the bottom to test the account.
Parent Topic:Reading email using Microsoft Graph
Related topics
Configure an OAuth profile to use a client ID and secret for token generation
Configure an OAuth profile to use certificates for authentication with Microsoft Azure