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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Contextual search plugin

The Contextual Search plugin (com.snc.contextual_search) is activated by default in the base system. This plugin activates related plugins if they aren't already active.

Before you begin

Role required: admin

About this task

If the related plugins aren't activated, Contextual Search activates the plugins.

PluginDescription
JSON Service request/response model\[com.snc.application.json\_service\]Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework.
Contextual Search — Internal\[com.snc.contextual\_search.internal\]An internal plugin component for Contextual Search.
GraphQL Schema for Contextual Search\[com.snc.contextual\_search.graphql\]Provides GraphQL schema for contextual search services.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.

    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

  4. Components installed with Contextual Search
    Several types of components are installed with the activation of the Contextual Search plugin (com.snc.contextual_search), including tables and user roles.

Parent Topic:Contextual search plugin

Related topics

List of plugins ( Australia )