Personal corporate mailbox › Advanced email setup › Configure › Email Administration › Notifications › Configure core features › Administer the ServiceNow AI Platform

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure templates for personal corporate mailboxes

Configure personal corporate mailboxes in the ServiceNow platform to enable users and agents to send and receive emails.

Before you begin

The email account should be created and connected. For more information, see Create an email account.

The User Mailbox Integration (com.glide.email.user_mailbox.integration) plugin must be installed.

Role required: admin

Procedure

Create an email client template.

To configure an email client template, see Create an email client template.
1. On the Sender Configuration tab, for the From Generation Type select User Email Addresses.
2. To include shared email address, select the Include Shared Email Address check box.
3. Select Submit.
Apply an email client template.
Navigate to All > User Mailboxes > Administration > Server Configuration.
Select New.
On the form, fill in the fields.

Field	Description
Name	Name of the email account.
Server	Remote server to which this account connects.
Type	Type of mail server. Select SMTP.Note: The system can use only one active SMTP account at a time.
Port	Connection TCP port.
Connection Security	Type of secure connection. Choose a setting:- None No secure protocol is used. STARTTLS Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. SSL/TLS Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Warning: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS.

Select Submit.
Navigate to All > User Mailboxes > Administration > Template Configuration.
Select New.
On the form, fill in the fields.

Field	Description
Name	Name of the email account.
Authentication Type	Type of authentication used for the email account to connect to the email server. You can select one of the following:- –- None -- - Password - OAUTH - OAUTH 2.0 The Email: OAUTH support for IMAP, Microsoft Graph \(Receiving\), and SMTP \(com.glide.email.oauth\) plugin must be active for the OAuth options to be visible.
Mail Server	Remote server to which this account connects.
OAuth profile	OAuth application registry record for this account. This field appears if you select OAuth 2.0 as the authentication type.
Domain	Enter a domain name to identify your email service \(for example gmail.com\).

Select Submit.

Parent Topic:Personal corporate mailbox