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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Web proxy

Several properties support Web proxy configuration.

Note: Set these properties in the System Properties [sys_properties] table.

PropertyDescriptionExamples
glide.http.proxy\_hostSpecify the proxy server hostname or IP address. - Type: string - Default value: noneproxy.company.com, 192.168.34.54
glide.http.proxy\_portSpecify the port number for the proxy server. - Type: string - Default value: none8080, 9100
glide.http.proxy\_usernameSpecify the username used to authenticate the proxy server. - Type: string - Default value: noneproxyuser
glide.http.proxy\_passwordSpecify the password used to authenticate the proxy server. - Type: string - Default value: nonepassword
glide.email.override.urlSet the URL to use in emailed links in place of the instance URL. The URL should end with `nav_to.do`.- Type: string - Default value: instance URLhttps://servicenow.customerdomain.com/production/nav\_to.do
  • NTLM authentication
    NTLM is the most complex of the authentication protocols supported by a basic web server.
  • Proxy servers for SOAP clients
    Administrators can specify separate proxy settings for SOAP clients, such as the MID Server or ODBC Driver.
  • Bypass the proxy server
    Administrators can configure the instance to bypass the proxy server for specific URLs or URL patterns.

Parent Topic:Basic system configuration