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Links to records › Create an email notification › Email and SMS notifications › System notifications › Notifications › Configure core features › Administer the ServiceNow AI Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Link to related records

A notification can link to a related record by specifying a reference field in front of the${URI} or ${URI_REF} parameters.

Format the related record link as follows:

  • ${<reference field that contains the related record you want to display>.URI}
  • ${<reference field that contains the related record you want to display>.URI_REF}

For example:

Related record to provide link toNotification record tableReference fieldSamples
Related task record to be approved from an approval notificationApproval \[sysapproval\_approver\]Approval for \[sysapproval\]- $\{sysapproval.URI\} - $\{sysapproval.URI\_REF\}
Related problem record in an incident notificationIncidentProblem \[problem\_id\]- $\{problem\_id.URI\} - $\{problem\_id.URI\_REF\}

For example, the following notification template produces the email links in the picture below:

Click here to view Incident: ${URI_REF}
Click here to view Related Problem: ${problem_id.URI_REF}
Image omitted: RelatedRecordLink.png
Related record link.

Parent Topic:Links to records in email notifications