Display values
Reference fields store a sys_id for each referenced record in the database, but the sys_id is not shown.
The reference field shows the display value. For example, an incident's Assigned to field stores the sys_id of a particular user, but actually displays the user's name. The following example shows how Charlie Witherspoon, which is the display value of a user record, is shown in the Assigned to field.
Image omitted: DisplayValueXml.png
XML demonstrating an assigned\_to element with a sys\_id as the value and an assigned\_to="Charlie WItherspoon" attribute.Charlie Witherspoon is displayed in the Assigned to form field instead of the sys\_id.
XML demonstrating an assigned\_to element with a sys\_id as the value and an assigned\_to="Charlie WItherspoon" attribute.Charlie Witherspoon is displayed in the Assigned to form field instead of the sys\_id.
| Reference field | Value stored in database | Display value field of source table | Value displayed in UI |
|---|---|---|---|
| Assigned to [task.assigned_to] | 46b87022a9fe198101a78787e40d7547 | Name [sys_user.name] | Charlie Whitherspoon |
Reference fields show display values in:
- Lists
- Forms
- Reports
- Auto-complete suggestions
- Slushbuckets
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