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Now Assist Q&A Genius Results › Configuring Now Assist in AI Search › Now Assist in AI Search › ServiceNow Store applications and integrations › AI Search › Search administration › Configure core features › Administer the ServiceNow AI Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enabling Now Assist Q&A Genius Results

As a search administrator, you can use the Now Assist Q&A Genius Results skill in AI Search portals and mobile applications by enabling Now Assist Q&A Genius Results in search profiles. You can also use the skill in global search by enabling Now Assist Q&A Genius Results in the AI Search for Next Experience application.

Enable Now Assist Q&A Genius Results in AI Search portals and mobile applications

For details on how to enable Now Assist Q&A Genius Results and other Now Assist Genius Results in your AI Search portals and mobile applications, see Enable Now Assist Genius Results in AI Search portals and mobile applications.

Parent Topic:Now Assist Q&A Genius Results

Enable Now Assist Q&A Genius Results in global search using the AI Search for Next Experience application.

Before you begin

The Next Experience UI must be activated on your instance. To learn about activating Next Experience UI, see Considerations for activating Next Experience.

The AI Search for Next Experience application must be installed and enabled on your instance. For more information about the application, see AI Search for Next Experience.

The Now Assist for Search application must be installed on your instance. For details on installing this application from the Now Assist Admin console, see Install Now Assist in AI Search.

Role required: ais_admin

About this task

As a search administrator, you can enable agentic AI model answer generation for Knowledge article results in global searches by adding the Now Assist Q&A Genius Result configuration to the Next Experience Search Configuration search profile used by AI Search for Next Experience.

Note: Linking the Now Assist Q&A Genius Result configuration to the Next Experience Search Configuration search profile changes the status of the Now Assist Q&A Genius Results skill to Active in the Now Assist Admin console. The skill remains active as long as any search profile includes a link to the Now Assist Q&A Genius Result configuration.

When you enable Now Assist Q&A Genius Results in global search, they're enabled for all users.

Procedure

  1. In the Unified Navigation, select the application scope and update set icon
Image omitted: unified-nav-scope-icon.png
, and then set the application scope to **AI Search for Next Experience**.

  1. If you have version 1.x or 2.x of the AI Search for Next Experience application installed on a Tokyo or Utah instance, add the Genius Result data source to the AI Search For Next Search EVAM definition.

    If you have version 3.x or a later version of the AI Search for Next Experience installed, or are on Vancouver or a later release, go to the next step.

    1. Navigate to All > Entity View Action Mapper (EVAM) > EVAM Definitions.

    2. Open the AI Search For Next Search definition record by selecting it from the list.

    3. In the EVAM Datasource M2Ms related list, select Link Existing.

    4. On the EVAM Datasource M2M form, populate the Datasource field with a reference to the Genius Result Data Source record from the EVAM Datasources table by using the Lookup using list icon

Image omitted: icon-lookup-using-list.png
.
5.  Select **Submit**.

    The Genius Result Data Source reference appears in the EVAM Datasource M2Ms related list.

  1. Add the Now Assist Q&A Genius Result configuration to the search profile used by AI Search for Next Experience.

    1. Navigate to All > AI Search > Search Experience > Search Profiles.

    2. Open the Next Experience Search Configuration search profile record by selecting it from the list.

    3. In the Genius Results related list, select Link Existing.

    4. On the Search Profile - Genius Result Mapping form, fill in the following field values.

FieldValue
Genius Result ConfigurationEnter or select Now Assist Q&A.
OrderSpecify the evaluation order for the Now Assist Q&A Genius Result configuration in the search profile. AI Search evaluates active Genius Result configurations for a search profile in order, from lowest Order field value to highest. For more details on the evaluation order for Genius Results, see Set the evaluation order for Genius Result configurations in a search profile.
5.  Select **Submit**.

  1. Select the existing related list row for the Q&A Genius Result configuration, and then select Unlink Selected.

    The Now Assist Q&A Genius Result configuration supersedes the original Q&A Genius Result configuration. You don't need both configurations in the same search profile.

Result

The Now Assist Q&A Genius Result configuration is enabled for global searches.

In the Now Assist Admin console, the status for the Now Assist Q&A Genius Results skill is Active.