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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

AI Search Assist properties

The AI Search Assist properties determine when searching begins based on characters entered and the time that has elapsed. These properties reduce the impact of searches for systems with many Catalog Items or Knowledge articles.

AI Search Assist properties

PropertyDescription
com.snc.ai\_search\_assist.min\_lengthThe minimum number of characters entered before a search initiates. The default is 3.
com.snc.ai\_search\_assist.wait\_timeThe time elapsed after the user finishes entering characters in the search field before the search begins. Note: If you set the time to '-1', the search begins when the user leaves the search field. This behavior is known as 'Search on tab'.

Parent Topic:AI Search Assist record producer integration for Service Portal