View order case details
View the list of order cases and their state from the Business Portal.
Before you begin
Role required: sn_customerservice.customer
Procedure
Log in to the Business Portal.
Select Requests > View submitted requests > View cases & tasks.
Select My Order Cases from the Categories menu to view order cases.
Select a case to view its state and other details.
| State | Description |
|---|---|
| New | A new order case that is submitted. |
| Draft | The order case that has not yet been submitted. Order case lines in the Draft state can still be modified. |
| Work in Progress | The order case is being handled by the sales agent. |
Related topics
Configuring the Business Portal
Customer self-service for Sales Customer Relationship Management