Reject orders in Order Management
Reject a customer or service order in scenarios where the customer request is invalid, the product or service is no longer available, or the pricing or terms are incorrect.
Before you begin
Role required: sn_ind_tmt_orm.order_fulfilment_manager, sn_ind_tmt_orm.order_approver
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace. .
Select the List icon
Image omitted: list-outline-24.svg
.
.
Navigate to Customer Orders > All.
Select the order that you want to reject.
Only the orders in the New state can be rejected.
Select Reject.
Result
The order is rejected and its state changes to Rejected. Rejected orders can be made available to the order agents to address issues after changing the state of the order and order line items to the Draft state.
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