Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create and publish a price list

Create a price list that defines the pricing for products and services in Sales Customer Relationship Management.

Before you begin

Role required: sn_csm_pricing_pricelist_administrator, sn_csm_pricing_pricelist_manager

About this task

You can create various types of price lists for your organization, such as price lists that are based on a standard currency or price lists that are based on a particular customer account. The first price list that you create for a specified currency is automatically set as the default price list. When you're creating a default price list, the start date must be either the current date or a date earlier than the current date. If you don’t want the price list as the default, deselect the Default option.

Procedure

  1. In the CSM Configurable Workspace, select the List view.

  2. Navigate to Prices > Price Lists.

  3. Select New.

  4. In the Details tab, fill in the fields.

FieldDescription
NumberUnique system-assigned number that identifies the price list.
NameName of the price list.
CodeSystem-generated alphanumeric number based on the price list name. Although the code is system-generated, you can edit it to represent any industry-specific product code.
CurrencyCurrency of the price list, for example USD for US dollars.
AccountOptional. Account of the customer to which this price list applies.
DefaultOption for setting this price list as the default price list with the specified Currency or for the specified Account.
Sales agreementIf you're using the Sales Agreement Management application and a sales agreement was created by an agent, the unique system-assigned number that identifies the sales agreement associated with this price list.
DescriptionDescription of the price list.
StateStage of the price list:- Draft: Initial state of the price list. Information is still being added to the price list and hasn’t been published to the catalog yet. - Published: Price list has been published to the catalog. After a price list is published, you can update, delete, retire, or archive it. - Retired: Price list has been retired and is no longer active. The price list and its price list lines cannot be updated. - Archived: Price list has been archived and is no longer available for use. Note: A default price list cannot be deleted, retired, or archived.
Start DateStarting date and time that the price list is effective. Select the Calendar icon
Image omitted: field-calendar.png
to choose the start date and time, then select <strong>OK</strong>. <strong>Note:</strong> If this is a default price list, the start date must be either the current date or a date that is earlier than the current date.</td></tr><tr><td>
End Date
Ending date and time of the price list. Select the Calendar icon
Image omitted: field-calendar.png
to choose the end date and time, then select <strong>OK</strong>. After the ending time, the price list is no longer active.<strong>Note:</strong> If this is a default price list, the end date is ignored.</td></tr></tbody>
  1. Select Save.

    The price list is in the Draft state.

  2. Select Publish.

    The price list state changes to Published. The Price List Lines tab opens for creating a price list line.

What to do next

Create a price list line for the price list.

sndocs is an independent community mirror and is not affiliated with or endorsed by ServiceNow.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

© 2026 ServiceNow, Inc. All rights reserved.

Documentation content is redistributed under the Apache License 2.0 from the ServiceNowDocs repository.