Configure a scheduled job for asynchronous order creation
Run a scheduled job in the Order Management application to create a customer order from the Inbound Queue [sn_tmt_core_inbound_queue] table.
Before you begin
Role required: admin
About this task
The scheduled job runs on all the active nodes of a ServiceNow instance. This schedule job picks up the order records in batches (the batch size that you have set) from the Inbound Queue table. These order records are in the New state.
Note: If you can't create an order due to an error, the state of the record in the Inbound Queue table is changed to an error, and an error message is displayed.
An email notification is triggered when the state of a record in the Inbound Queue table changes to an error. The notification is sent to all Order Fulfiller Demo Group users.
You can also use the Create Order UI action on the Inbound Queue table to create orders on demand.
Procedure
Navigate to All > System Scheduler > Scheduled Jobs > Today's Scheduled Jobs.
From the Name column, select the Create records from Inbound Queue table async scheduled job.
On the form, fill in the fields.
For a description of the field values, see Create records from inbound queue table async form.
Select Update.
Result
Customer order records are created.
Parent Topic:Asynchronous order processing for large customer and consumer orders
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