Update a fallout record
Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.
Before you begin
Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent
About this task
If you have a fallout agent role, you can change the state of the fallout records, create work notes in them, or assign them to other users.
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace .
Select the List icon
.
Navigate to Fallouts > All.
To view only those fallout records that are assigned to you, select My Fallouts.
Select the fallout record you want to update.
On the Fallout form, update the required fields.
For information about field descriptions, see the Fallout workspace fields section in Fallout form fields.
Select Save.
Parent Topic:Managing order fallout
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