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Return Merchandise Authorization Case Management › Order operations › Reference › Sales Customer Relationship Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Return Merchandise Authorization roles

Information about Return Merchandise Authorization (RMA) roles.

RolesDescriptionContains roles
sn_csm_rma_case.csm_rma_case_creatorThis role provides granular access to create RMA cases and RMA case Lines.sn_csm_rma_case.writer
sn_csm_rma_case.csm_rma_case_viewerThis role provides granular access to read RMA cases and RMA case Lines.None
sn_csm_rma_case.csm_rma_case_writerThis role provides granular access to edit or update RMA cases and RMA case Lines.sn_csm_rma_case.viewer

Parent Topic:Return Merchandise Authorization Case Management