ServiceNow Quote Experience layout UI effects

Reference for UI effect types, parameters, access conditions, and YAML and JSON code examples for configuring button behavior in ServiceNow Quote Experience layouts in ServiceNow CPQ.

UI effects overview

UI effects are layout elements that add specific functionality to a button. Administrators can customize existing UI effects but can't create new ones. When a UI effect and an event are both present on the same button, the UI effect runs after the event.

A UI effect is defined by a combination of parameters. All UI effects have a type. Some also have a target, location, or options.

UI effect parameters

Note: Layout JSON is not validated and some parameter combinations aren't supported. Unsupported combinations may fail without indicating errors.

UI effect type reference

• url

  Opens a URL inline, in a tab, in a window, or in a modal or slideout iframe. Requires a location value containing the URL. Use curly braces to pass field values dynamically into the URL — for example, https://example.com/search?q={txn.custom.searchTerm}. Common use cases include passing values to output documents or opening record pages in external systems.

• anchor

  Navigates to a specified element ID in the layout. Focuses or scrolls to the element and opens related parent elements in tabs or an accordion structure. Set target to inline. Requires a location value containing the element ID.

• productSearch

  Opens the product catalog and starts the Add Products flow. Implicitly runs the upsertLines event. Must be added to the gridHeaderButtons element. Target options: slideout or modal.

  Options:

  • products: true — shows the Products tab.
  • favorites: true — shows the User Favorites tab.
  • actionLocation: footer | header | both — placement of the action buttons (Add Line, Configure, Done Configuring, Cancel). Defaults to footer if not specified.
  • lineDetail

  Opens the line detail layout for a selected line. Must be on a line-level button. Target options: modal, slideout, lineDrawer.

• reconfigure

  Opens selected products in the Configurator for reconfiguration. Implicitly runs the upsertLines event. Can be on a line-level or header-level button. At the header level, requires a selection of lines. Target options: modal, slideout, lineDrawer. Supports the same actionLocation option as productSearch.

• addFavorite

  Opens a window to describe and create a favorite from the line selection. Can be on a line-level or header-level button. At the header level, requires a selection of lines. No other properties are supported.

  Note: To share favorites across users, a tenant setting must be enabled. Contact customer support to enable favorites sharing.

• manageFavorites

  Opens the Favorites Manager. Target options: modal, slideout, inline.

• refreshSession

  Checks whether the session has been modified and, if so, refreshes the session ID and merges changes. No additional parameters required.

• exportLines

  Exports to a CSV file all lines that meet the current sort, filter, and column visibility settings. Must be on a header-level button. No additional parameters required.

• showTier

  Opens a tier in full screen. To open the line item grid in full screen, set target: fullScreen and location to the tier variable name of the line items (typically lineItems). Works with any tier.

Implicit event calls

Some UI effects run a related event automatically. The productSearch and reconfigure UI effects both implicitly call the upsertLines event when triggered.

Access conditions

Access to a UI effect can't be controlled in the same way as access to an event. There are no UI settings comparable to the event access settings for UI effects directly.

However, access to a UI effect can be changed by its context or by related events.

• When a UI effect has an implicit event associated with it, the access conditions of that event determine the access conditions of the button and UI effect. To restrict when a productSearch UI effect can be triggered, apply those restrictions to the upsertLines event.
• A reconfigure button in the line item grid is hidden on lines that aren't configurable. At the header level, it is enabled only when every selected line is configurable.
• When a button has both an event and a UI effect, access is determined by the intersection of their individual access settings. If either the event or the UI effect is disabled or hidden, the entire button is disabled or hidden.

Code examples

Product search (YAML):

type: button
variableName: addLines
label: Add Lines
uiEffect:
  type: productSearch
  target: slideout

Product search with favorites enabled (YAML):

type: button
variableName: addLines
label: Add Lines
uiEffect:
  type: productSearch
  target: slideout
  options:
    products: true
    favorites: true

Line details drawer (YAML):

lineLevelButtons:
  - icon: settings
    label: reconfig
    uiEffect:
      type: lineDetail
      target: lineDrawer
    variableName: reconfig

Reconfigure (YAML):

lineLevelButtons:
  - icon: settings
    label: Reconfigure
    uiEffect:
      type: reconfigure
      target: modal
    variableName: reconfig

Open URL in new tab with dynamic field value (YAML):

columnorder: 1
label: Google it
type: event
variableName: LinkToSite
uieffect:
  type: url
  target: tab
  location: "https://google.com/search?q={txn.custom.search}"

Add to favorites (YAML):

label: Add To Favorites
uiEffect:
  type: addFavorite
variableName: addFavorites

Manage favorites (YAML):

label: Manage Favorites
uiEffect:
  type: manageFavorites
  target: slideout
variableName: manageFavorites

Refresh session (YAML):

type: button
variableName: Refresh
label: Refresh
uiEffect:
  type: refreshSession

Export lines (YAML):

label: Export Lines
uiEffect:
  type: exportLines
variableName: exportLines

Related topics

Quote transaction layouts

Create a quote transaction layout