Order operations
Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.
Get started
Select a link from the following table to explore tools that support exception handling, returns, process visibility, and sales operations across the lead-to-cash life cycle.
| Application | Description |
|---|---|
| Order Operations Case Management | Capture and manage order exceptions. |
| Case Lines and Workflows | Track and manage multiple related issues in a single case. |
| Case Management for Invoice Operations | Capture and manage invoice exceptions. |
| Lead-to-Cash Process Management | Create dashboards using consolidated sales data across ERP and ServiceNow systems to gain visibility into the full sales process. |
| Return Merchandise Authorization | Manage return, replacement, or refund cases for installed products. |
What to explore next
Configure the order operations applications, so your agents and customers can use them in their sales workflows. For more information, see Configuring the order operations applications.