Review the external product inventory details for a customer order
Review the external inventory details of the customer orders that you’ve received from the external Configure, Price, and Quote (CPQ) system during the order capture process.
Before you begin
Role required: order_approver, order_viewer, sn_ind_tmt_orm.order_fulfillment_manager
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace .
Select the List icon
.
Navigate to Customer Orders > All.
Select an order you want to view.
View the external product inventories that are currently associated with an order line item by selecting the customer order line item.
Select the External product inventories tab.
On the form, review the fields values.
Note: To create a new external product inventory table, select New. On the Create New External product inventory form, fill in the fields.
| Field | Description |
|---|---|
| Number | Unique system-assigned number of the external inventory ID. |
| External product inventory ID | External product inventory ID from the CPQ system. |
| Order line item | Order line item number against which the external inventory ID is captured. |
| State | State of the external product inventory ID:- Valid When the order was closed, the state of the external product inventory ID was updated to Valid.
During the inflight order changes, the state of the external product inventory ID was updated to Invalid. Note: The state of the external inventory ID is updated after the order fulfillment is complete (the order state is Closed Complete). |
Save or delete the product inventory details.
Action Description Save the external product inventory details Select Save. Delete the external product inventory details Select the options icon
next to the **Save** button, and then select **Delete**.|
Parent Topic:External product inventory ID
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