Monitoring order jeopardy

Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.

When Jeopardy Management is added to fulfillment task flows, Jeopardy Management tracks the time to complete tasks and creates a predictive assessment of the risk level to the fulfillment plan. If a task is taking longer than the defined time, jeopardy alerts are shared.

The following table describes where you can view the jeopardy status.

Option	Description
In Jeopardy enabled order forms, look for the Jeopardy Level column	Look for jeopardy status in the Jeopardy Level column of the order status form. Jeopardy levels include Low, Medium, High, and Critical.
Order timeline view	Navigate to Customer Order > All and select an order you're working with. On the Order Details page, select View order timeline from the Order breakdowns section.
Order orchestration view	Navigate to Customer Order > Order > Order Line Item > Orchestration. Each Orchestration tile shows the task and Service Level Agreements (SLA) progress.
SLA Definition Progress Bar	Navigate to Customer Order > Order > Order Line Item > Task > SLA and view the status bar. The status bar shows the SLA progress, for example:- Green: SLA progressing on its time line. - Red: Task is near the end of the critical percentage of allotted time. Image omitted: jm-sla-indicator.png The image shows a method of monitoring jeopardy risk level using the Order Task Characteristics Values table.</td></tr></tbody> Related topics Configuring Order Management Order management sndocs is an independent community mirror and is not affiliated with or endorsed by ServiceNow. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. © 2026 ServiceNow, Inc. All rights reserved. Documentation content is redistributed under the Apache License 2.0 from the ServiceNowDocs repository.