Lead form in the ServiceNow CRM for Outlook add-in
Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.
| Field | Description |
|---|---|
| Number | System-generated unique identifier for the lead record starting with the prefix LEAD. |
| First Name | First name of the lead. |
| Last Name | Last name of the lead. |
| Email address of the lead pre-populated from the From field of the email header. | |
| Mobile Phone | Mobile phone number of the lead. |
| Business Phone | Business phone number of the lead. |
| Account | Account associated with the lead. |
| Title | Job title of the lead. |
| Company | Company name of the lead. |
| Lead Score | Numeric score indicating the lead's potential value or likelihood of being converted into an opportunity. |
| Stage | Current stage of the lead in the sales process. The available options are:- New \(default\) - Contacted - Nurturing - Qualified - Disqualified |
Parent Topic:Activity Management reference
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