Jeopardy Management roles and personas

Learn more about how the roles and personas in Order Management may change by adopting Jeopardy Management.

Roles in Jeopardy Management

The following table lists the roles and personas in Order Management when Jeopardy Management is enabled.

Persona	Responsibilities	Role
System administrator	- Configures fulfillment flows for Jeopardy Management. - Configures all jeopardy-related decision table rule sets that define jeopardy fulfillment policies. - Configures service level agreements \(SLA\) definitions for tasks. - Reviews and updates existing workflows and adds jeopardy actions when updates are required. - Reviews and updates jeopardy decision tables.	Admin
Order fulfillment manager	- Reviews order jeopardy data for order impacts. - Assigns task jeopardy priorities to appropriate skilled agent for resolution. - Tracks and monitors timely fulfillment of customer order using jeopardy information. - Proactively mitigates jeopardy risks. - Escalates order jeopardy-related issues as needed.	sn\_ind\_tmt\_orm.order\_fulfilment\_manager
Order fulfillment agent	- Tracks, monitors, and reviews order task progressions for jeopardy data and proactively acts on potential jeopardy-related issues. - Escalates jeopardy issues as appropriate to fulfillment managers.	sn\_ind\_tmt\_orm.order\_fulfilment\_agent
Service order manager	- Reviews service order jeopardy data for potential service order impacts. - Assigns task jeopardy priorities to appropriate skilled agent for resolution. - Tracks and monitors timely fulfillment of customer orders by leveraging jeopardy information. - Proactively mitigates jeopardy risks. - Escalates jeopardy-related issues as needed.	sn\_ind\_tmt\_orm.service\_order\_manager
Service order agent	- Tracks, monitors, and reviews order task progressions for jeopardy data. - Escalates order jeopardy impacts to the fulfillment manager.	sn\_ind\_tmt\_orm.service\_order\_agent

Parent Topic:Order Management reference