Invoice case states on Business Portal

An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.

State	Description
Draft	The invoice case has been created.
New	The invoice case has been submitted for processing.
Work in Progress	The assigned agent is working on the invoice case.
Awaiting Info	The assigned agent is waiting for the named contact to provide requested information for the invoice case.
Resolved	The assigned agent has proposed a resolution for the invoice case to the contact.
Closed	The invoice case has been resolved and the resolution has been accepted by the contact.When all the case lines for an invoice case are in a Final state, the case can be set to Closed. Final states include: - Resolved - Accepted - Resolved - Denied - Canceled
Cancelled	The invoice case has been cancelled.Note: Only invoice cases in the Draft state can be cancelled.