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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an opportunity

Create a new product opportunity in the Opportunity Management application by entering the details, such as account, sales stage, sales cycle type, and deal size.

Before you begin

Role required: sales_agent

Procedure

  1. In the CSM Configurable Workspace, select the List
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view.
  1. In the Opportunity - All list, select New.

    The Create new opportunity dialog box opens.

  2. Use the following table to fill in the information.

FieldsDescription
Short DescriptionFill in a short description for the opportunity.
Estimated Deal SizeAmount of potential opportunity.
AccountProvide account information.
ConsumerSelect a consumer.
Deal typeIndicates the type of deal associated with the opportunity:- Direct: The seller engages directly with the customer, with no intermediary partner involved. - Indirect: The seller engages the customer through an intermediary, such as a reseller, service provider, or distributor.
StageEnter a stage of the opportunity. For example: Qualify, Develop, Propose, Negotiate, Closed- Won, or Closed- Lost.
Route to marketIdentifies the exact sales channel used to execute the deal:- Direct - Reseller - Service Provider - Distributor
Sales Cycle TypeEnter the type of sales cycle during the creation of the opportunity. For example: NEWCUST, RENEW, or UPSELL.
ContactFill in the primary contact information associated with the opportunity.
Channel partnerAn external organization involved in selling, influencing, or supporting an opportunity as part of an indirect sales.
  1. Select Save to save the opportunity and Close to return to the main Opportunities window.

  2. Select Refresh

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to see the new opportunity in the list.

What to do next

Start adding more information to your opportunity. To learn more, see Add and view the details of an opportunity.

Parent Topic:Using Opportunity Management

Related topics

Install and configure Opportunity Management

Opportunity Management