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ServiceNow CPQ Configurator › Configure › price › quote apps › Configure › Sales Customer Relationship Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Flightpath

Flightpath keeps a record of rule engine activity and field changes in real time, helping administrators analyze system behavior and troubleshoot complex configuration flows with pause and restart options.

Flightpath helps administrators understand how the rules engine responds to end-user inputs. When recording, Flightpath keeps track of:

  • Rules engine responses (rules run and fields changed) to end-user input
  • Computation time for each rules engine run

To help troubleshoot long user flows, the administrator can pause Flightpath and reinitiate recording any number of times.

Demonstration

The following video demonstrates the Flightpath feature tracking rules engine responses.

Flightpath

Prerequisites

  • Salesforce-integrated use cases:

    ServiceNow CPQ environment Explorer 07.22 or later.

    Salesforce ServiceNow CPQ.io Managed Package version 1.2 or greater. Navigation in Salesforce: Admin Setup > Apps > Packaging > Installed Packages > ServiceNow CPQ Managed Package

    The Salesforce administrator must add the LGK FlightPath_c field to the Quote Line Editor field set (Salesforce: Admin Setup > Object Manager > Quote > Field Sets > Line Editor). Place the Flightpath field in the field set. Limit its visibility to the appropriate administrator roles.

  • Headless/eCommerce use cases:

    Your ServiceNow CPQ environment must be Explorer 07.22 or later.

    Append the following text to your configure API call to ServiceNow CPQ: ?logExecution= <value>. Example: https://<siteURL>.<sector>.ServiceNow CPQ.io/c?logExecution=<value>

    Valid values for <value> are:

    • true: ServiceNow CPQ configuration returns Flightpath controls. Should be shown only to administrative users.
    • false: ServiceNow CPQ returns no Flightpath controls. Suitable for non-administrative users such as partners, customers, and direct sales.
    • End-user UI:

    Append the following to your configure URL: &log=<value>

    Examples:

    • Configurator:

      https://<siteURL>.<sector>.ServiceNow CPQ/ui/configure/<product id>?v=1&<other parameters>&log=<value>

    • Transaction management:

      https://<siteURL>.<sector>.ServiceNow CPQ.io/ui/transact/<transaction id>?v=1&log=active

      For transaction management, valid values include:

      • none
      • available
      • active