Configuring Jeopardy Management
You can configure Jeopardy Management to monitor tasks in a fulfillment plan and alert managers about the jeopardy levels.
There are several steps to set up Jeopardy Management in Order Management as listed in the following table.
| Configuration actions | Description |
|---|---|
| Define Jeopardy-enabled fulfillment workflows | Define subflows for product and service specifications using the following Jeoapardy-specific Workflow Studio actions:- Create Order Planned Task - All Place Holder Tasks Created for Domain Order - Set Task Relationships - All Relationships Created for Order Tasks on Domain Order - Set Order Task State All tasks are created in a Draft state. |
| Configure the Order Jeopardy Enablement Policy | Enable Jeopardy Management for product and service using the Order Jeopardy Enablement Policy in Decision Builder. Note: Enable Jeopardy Management for all fulfillment flows in an order or specification. |
| create-sla-definitions.md | Define service level agreements \(SLA\) based on request type and specify the proper start and end conditions to monitor order task progression. |
| Configuring Jeopardy Management | Set up decision policy tables to retrieve jeopardy information. Policy tables include:- Configure Order Task Assignment Policy - Configure Order Line Jeopardy Level Calculation Policy - Configure Order Task Jeopardy Level Calculation Policy |
| Set business hours for tasks in Jeopardy Management | Use the sn_ind_tmt_orm.order_task_schedule system property to set business hours for tasks. |
Additional attributes in Jeopardy Management
The following section contains additional information about Jeopardy Management:
- Is Jeopardy Management domain separated? Yes.
- How does Jeopardy Management interact with domain separation? Tables are domain separated.
- Does Jeopardy Management introduce new roles or access control list (ACL)? Yes, read access for the Task SLA table (task_sla) is granted to the following roles:
- sn_ind_tmt_orm.service_order_agent
- sn_ind_tmt_orm.order_fulfilment_agent
Demo data
If you have a Telecommunications subscription, the following fulfillment subflows are included with the demo data for Order Management for Telecommunications and Media:
- Ethernet Edge Device Fulfillment
- Ethernet Modem Fulfillment
- Change Ethernet Edge Device
- Disconnect Ethernet Edge Device
- Disconnect Ethernet Modem
- Network Interface Profile Fulfillment
- Change Network Interface Profile
- Disconnect Network Interfact Profile
- EVC Configuration Fulfillment
- Disconnect EVC Configuration Service
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