Configure customer product data management
Learn how to use the sn_ind_tmt_orm.enable_prod_invt_for_order_management system property to either create sold products or product inventory records after an order is completed and fulfilled.
Before you begin
Role required: admin
About this task
The following table lists the values that you can set for the sn_ind_tmt_orm.enable_prod_invt_for_order_management system property depending on whether you want to create an entry in the Sold Products [sn_install_base_sold_product] table or Product Inventory [sn_prd_invt_product_inventory] table after an order is fulfilled.
| Value | Description |
|---|---|
| True | Create a record in the Product Inventory [sn_prd_invt_product_inventory] table. This is the default setting. |
| False | Create a record in the Sold Products [sn_install_base_sold_product] table. |
Note: You can choose to create either sold products or product inventory records, but not both.
Procedure
Log in to the ServiceNow instance.
Select All.
Switch the application scope to Order Management.
Enter
sys_metadata.listin the Filter text box.On the Application Files list view, search and select the
sn_ind_tmt_orm.enable_prod_invt_for_order_managementproperty from the Display name column.On the System Property form, specify a value in the Value depending on how you want to create inventory records.
Select Update.
Parent Topic:Configure order fulfillment
Related topics
Creation of sold product and product inventory records