Components installed with the CRM Outlook Add-in
User roles are installed with activation of the CRM Outlook Add-in plugin.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| CRM Outlook Add-in admin \[sn\_crm\_outlook.crm\_outlook\_admin\] | Granular administrative permission for configuring and managing data related to the CRM Outlook Add-in. | - ais\_admin - sn\_crm\_outlook.crm\_outlook\_user - sn\_nb\_action.next\_best\_action\_author - sn\_outlook\_addin.outlook\_addin\_setup |
| CRM Outlook Add-in user \[sn\_crm\_outlook.crm\_outlook\_user\] | Associates emails to existing or new CRM entities using the ServiceNow CRM for Outlook add-in. | - workspace\_user - sn\_nb\_action.next\_best\_action\_user |
Parent Topic:Activity Management reference