Summarize an Operational Technology incident by using Now Assist for Operational Technology Service Management (OTSM)

Quickly understand the Operational Technology (OT) incident context and respond to a user's inquiries by using the OT incident summarization skill in the Now Assist for Operational Technology Service Management (OTSM) application.

Before you begin

Role required: sn_ot_incident_write

About this task

An OT incident summary provides you with a concise summary of an incident. The summary is based on the OT incident state and is generated from the following information:

Short description
Description
Work notes
Additional comments
Priority
Site
Equipment model entity
OT device
OT incident task

Procedure

Navigate to All > Industrial Workspace.
Open the Industrial Workspace list view.
On the OT Incidents module, select one of the available lists.
Open the OT incident record that you want to summarize.
In the OT incident record, select the Summarize button.
When you're finished summarizing an OT incident, you can add it to the work notes, expand or collapse it, provide feedback, copy it, or view information about it.

Option	Procedure
Save the summary information by adding it to the incident work notes	Select Share as Work notes. In the Share Incident summary as Work notes dialog box, edit the summary. Select Save to Work notes.
Expand or collapse the summary	Select the expand card icon \( Image omitted: icon-expand.png expand card icon.\) to view the complete summary or the collapse card icon \(\[Omitted image "icon-collapse.png"\] Alt text: collapse card icon.\) to view a collapsed summary.
Provide feedback for the summary	If you think that the summary was helpful, select the helpful icon ( Image omitted: icon-helpful.png Helpful icon.). If you think that the summary wasn’t helpful, select the not helpful icon ([Omitted image "icon-not-helpful.png"] Alt text: Not helpful icon.).<strong>Note:</strong> This feedback improves the generative AI model and can help to improve future versions of this skill.</td></tr><tr><td id="d49905e251"><strong>Copy the incident summary</strong></td><td> If you want to reuse the summary, select the copy to clipboard icon \( Image omitted: icon-copy.png Copy to clipboard icon.\).
View the information about the incident summary	If you want to check some details about the summary, select the more info icon \( Image omitted: icon-more-info.png More info icon.\).

Parent Topic:Operational Technology

Parent Topic:Using Now Assist for Operational Technology Service Management (OTSM)